Description
Proofpoint Global Support – SKU PFPT-SUP-GLB-A
Overview
Proofpoint Global Support (SKU PFPT-SUP-GLB-A) is a comprehensive support package designed to help organisations effectively manage and optimise their Proofpoint solutions. Offering around-the-clock assistance, proactive monitoring, and advanced technical resources, this service ensures that businesses can maximise the value of their investment in Proofpoint’s cybersecurity and compliance platforms.
Proofpoint Global Support is tailored to address the needs of organisations of all sizes, from small enterprises to large corporations. For companies with up to 100 employees, it provides the expertise and resources necessary to maintain a robust cybersecurity posture without the need for extensive in-house IT support teams. By leveraging Proofpoint’s Global Support, businesses can minimise downtime, respond quickly to potential threats, and ensure compliance with industry regulations.
Key Features
1. 24/7 Global Support
Proofpoint’s Global Support offers access to technical support specialists 24 hours a day, 7 days a week. This ensures timely assistance whenever issues arise, regardless of time zones or business hours.
Benefit: Immediate response to critical incidents, reducing the risk of prolonged downtime.
Example: A small company experiencing email disruptions can contact Proofpoint’s support team to quickly resolve the issue and restore communication.
2. Proactive Monitoring
With proactive monitoring capabilities, Proofpoint Global Support identifies potential issues before they escalate into significant problems. This service includes routine system checks and alerts for irregular activities or vulnerabilities.
Benefit: Early detection of threats enhances system reliability and security.
Example: The system alerts a small business to suspicious login attempts, enabling timely intervention.
3. Dedicated Technical Account Manager (TAM)
Subscribers receive access to a Technical Account Manager (TAM) who serves as a single point of contact for ongoing technical guidance and support.
Benefit: Personalised support ensures better alignment with organisational goals and cybersecurity strategies.
Example: A TAM advises a company on optimising their Proofpoint deployment to meet specific compliance requirements.
4. Knowledge Base and Training Resources
Proofpoint provides an extensive library of documentation, tutorials, and training materials to empower users with the knowledge they need to effectively use their solutions.
Benefit: Reduces reliance on external support by enabling self-service troubleshooting and learning.
Example: Employees can access training modules to learn best practices for managing phishing attacks.
5. Advanced Threat Response
Proofpoint Global Support ensures rapid response to complex cybersecurity threats, leveraging expertise and advanced tools to mitigate risks.
Benefit: Protects business-critical assets by minimising the impact of cyberattacks.
Example: The support team quickly addresses a ransomware attack, helping a business recover data and secure its systems.
How Proofpoint Global Support Benefits Small Businesses
For companies with up to 100 employees, maintaining an effective cybersecurity strategy can be challenging due to limited IT resources. Proofpoint Global Support bridges this gap by providing:
Scalable Expertise: Access to a team of cybersecurity professionals without the cost of maintaining an in-house team.
Cost Efficiency: Proactive monitoring and rapid issue resolution help avoid the financial impact of security breaches or system downtime.
Simplified Compliance: Guidance from a TAM ensures alignment with regulatory requirements, such as GDPR or HIPAA.
Peace of Mind: Around-the-clock support minimises operational risks, allowing businesses to focus on growth.
Example Use Case: Enhancing Security for a Small Marketing Agency
Background:
A marketing agency with 50 employees relies heavily on email communication to manage client campaigns and share sensitive data. As a growing company, they face challenges in maintaining robust cybersecurity measures with their limited IT staff.
Challenge:
The agency experienced a phishing attack that resulted in unauthorised access to several employee accounts. The breach disrupted operations and jeopardised client trust.
Solution:
By subscribing to Proofpoint Global Support, the agency gained access to the following:
24/7 Assistance: Immediate support helped contain the phishing attack and secure compromised accounts.
Proactive Monitoring: Regular system checks detected unusual activity, preventing future breaches.
Training Resources: Employees were trained to identify phishing attempts, reducing the likelihood of human error.
TAM Guidance: The TAM recommended additional Proofpoint solutions to strengthen their overall security framework.
Outcome:
The agency successfully mitigated the impact of the breach and implemented measures to prevent similar incidents. With Proofpoint’s ongoing support, they confidently expanded their client base without compromising security.
Why Choose Proofpoint Global Support?
Reliable and Efficient Support
Proofpoint’s support team is equipped with the expertise to address complex technical challenges. Their proactive approach ensures issues are resolved before they impact business operations.
Enhanced Security Posture
By leveraging Proofpoint Global Support, organisations can stay ahead of evolving threats. The service’s advanced threat detection and rapid response capabilities provide an additional layer of protection.
Customised Solutions
The inclusion of a dedicated TAM allows for personalised support tailored to an organisation’s unique needs. This ensures better alignment with business objectives and IT infrastructure.
Conclusion
Proofpoint Global Support (SKU PFPT-SUP-GLB-A) is an essential service for organisations seeking to optimise their cybersecurity solutions. For small businesses with up to 100 employees, it offers a cost-effective way to access expert assistance, maintain system reliability, and stay compliant with industry standards.
By choosing Proofpoint Global Support, organisations can focus on their core operations while leaving the complexities of cybersecurity management to trusted professionals. Whether addressing immediate threats or planning long-term strategies, Proofpoint’s support services provide the tools and expertise needed to succeed in today’s digital landscape.
