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APC WMD1YOSOFW-SP-05 warranty/support extension 1 license(s) 1 year(s)

Part No:
WMD1YOSOFW-SP-05
Full Product Specs
Price Locked for 30 Days:
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exc VAT
£545.70
£654.84
inc VAT
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This item is currently unavailable for next day delivery, however you may still order this item as a back-order?

1 YR On-Site (Out of Factory Wty) with Monitoring & Dispatch (SmartConnect or NMC Required) 5000-6000 VA

Available on back-order

Non-Returnable

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This item is non-returnable and non-cancellable due to customisation or being built to order.

SKU: WMD1YOSOFW-SP-05 Category:

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Description

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.

Corrective maintenance
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.

Flexible Service Scheduling
Flexible service scheduling options available to meet your business requirements

Functional verification
During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Logistics coordination
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.

On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Parts included
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.

Proactive monitoring
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.

Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.

Flexible on site response times
Choose an on site response time that best meets your business requirements and budget

Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.

EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.

Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.

Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance

Feature Feature Value
License quantity 1 license(s)
Product type Addon
Type On-site
Service type Basic Onsite Service
Service included Parts and Labour
Number of years 1 year(s)
On-site support Yes
Remote desktop support Yes
Troubleshooting Yes
Parts, labour & shipping included Yes
Technician visit with spares kit Yes
Product replacement if repair not possible Yes
Coverage area United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Netherlands Antilles, Angola, Argentina, Austria, Australia, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Bolivia, Brazil, Bahamas, Botswana, Belarus, Belize, Canada, The Democratic Republic Of Congo, Switzerland, Côte d’Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Serbia and Montenegro, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Ghana, Gambia, Guadeloupe, Greece, Guatemala, Guyana, Hong Kong, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iceland, Italy, Jamaica, Jordan, Japan, Kenya, Cambodia, Saint Kitts And Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Liberia, Lithuania, Luxembourg, Latvia, Morocco, Madagascar, Macedonia, Mali, Myanmar, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mexico, Malaysia, Mozambique, Namibia, Nigeria, Nicaragua, Netherlands, Norway, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Qatar, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Turks And Caicos Islands, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, Turkey, Trinidad and Tobago, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands, Vietnam, Yemen, Mayotte, South Africa, Zambia, Zimbabwe
Compatibility SmartConnect/NMC
Quantity per pack 1 pc(s)

Additional information

License quantity

1 license(s)
Type

On-site
Service included

Parts and Labour
On-site support

Yes
Troubleshooting

Yes
Coverage area
Quantity per pack

1 pc(s)
Product type

Addon
Service type

Basic Onsite Service
Number of years

1 year(s)
Remote desktop support

Yes
Compatibility

SmartConnect/NMC

Brand

APC