Description
In times of growing complexity and decreasing investments, ensuring early IT planning is essential for setting up a reliable infrastructure. Since inefficient processes and long downtimes can result in tremendous losses, companies need a clear offering that fulfills their business and IT needs in terms of both quality and price.
In addition to cutting-edge products, Fujitsu delivers worldwide maintenance and support services covering your complete infrastructure:
– Support Pack Hardware offerings are the perfect extension to the standard warranty. They ensure the right level of availability with defined response or recovery times and durations of up to 5 years. Internationally consistent service levels are ensured by a worldwide network based on a sophisticated logistics concept for swift delivery of spare parts without hidden cost.
– Support Pack Software offers expert services for diagnosing problems by phone, correcting software, and providing new software releases when available.
Why choose product support services from Fujitsu?
– When purchasing new products, Fujitsu offers a wide variety to deliver both sophisticated products with latest technology as well as comprehensive services to supplement the standard warranty.
– The Fujitsu approach ensures prompt, smooth installation around the world.
– Fujitsu employs standardized support building blocks, adapted to customer needs enabling you to get support in time and around the clock.
– You can extend your standard warranty for a pre-defined response or recovery time, with offerings ranging from a 24 x 7 service desk to onsite service within up to 4 hours.
| Feature |
Feature Value |
| License quantity |
1 license(s) |
| Number of years |
3 year(s) |
| Product type |
Upgrade |
| Service time (hours x days) |
24×7 |
| Response time |
4 h |
