Description
ESS 12MO RNW FOR NBU APPL 5240 53TB 4 1GB ETHER – 2 10GBT CU ETHER STD APPL CORP
Veritas Essential Appliance Support
Product Overview
The Veritas Essential Appliance Support 16528-M1-23 is an extended service agreement renewal for Veritas hardware appliances. This support package provides ongoing technical assistance and hardware maintenance for a period of 1 year, ensuring the continued optimal performance of Veritas appliances.
Key Features
Support Type: Extended Service Agreement Renewal
Duration: 1 year
Service Type: On-site support
Response Time: 4 business hours
Coverage: Parts and labour
Target Audience: Corporate customers
Support Coverage
On-Site Assistance: Provides expert on-site technical support for hardware issues.
Parts and Labour: Covers the replacement of defective parts and associated labour costs.
Response Time: Ensures a 4-hour response window during business hours for critical issues.
Compatibility
This support package is compatible with various Veritas hardware appliances, including but not limited to:
Veritas NetBackup Appliances (e.g., 5250, 5350)
Veritas Flex Appliances
Use Cases
Hardware Maintenance: Ensures timely resolution of hardware failures to minimise downtime.
Mission-Critical Systems: Ideal for organisations requiring rapid response times to maintain business continuity.
Data Centre Operations: Supports seamless operations in data centres by providing expert on-site assistance.
Long-Term System Reliability: Extends the lifecycle of Veritas appliances through proactive maintenance and support.