Description
ESS 24MO RNW FOR NBU APPL 5240 103TB 4 1GB ETHER – 2 10GBT CU ETHER – 4 10GB SFP ETHER – 6 8 GB FC STD APPL CORP
Veritas Essential Appliance Support 17990-M1-24
Product Overview
The Veritas 17990-M1-24 is an Essential Appliance Support extended service agreement renewal for Veritas NetBackup Appliances. This product provides 24 months of on-site support, ensuring the continued maintenance and optimal performance of Veritas hardware.
Key Features
Support Type: Extended Service Agreement Renewal
Duration: 24 months
Service Type: On-site support
Response Time: 4 business hours
Coverage: Parts and labour
Support Coverage
On-Site Assistance: Provides timely on-site support for hardware issues.
Parts and Labour: Covers the replacement of defective parts and associated labour costs.
Response Time: Ensures a 4-hour response window during business hours for critical issues.
Compatibility
This support package is compatible with various Veritas NetBackup Appliances, including:
Veritas Flex Appliances
Veritas NetBackup 5250 and 5350 models
Use Cases
Hardware Maintenance: Ensures timely resolution of hardware failures to minimise downtime.
Mission-Critical Environments: Ideal for organisations that require rapid response times to maintain business continuity.
Data Centre Operations: Supports seamless operations in data centres by providing expert on-site assistance.
Long-Term System Reliability: Extends the lifecycle of Veritas appliances through proactive maintenance and support.